Residents
Follow an issue
Every report has one trail. You see the same status the company sees. Nothing is guessed.
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Open Issues
On your estate, tap Issues. Urgent reports sit at the top. Resolved ones sit at the bottom.
Tap a report to open the full trail. -
Read the trail
Issue details shows the note, the pin, and every status change. Staff move it along Reported → Seen → In progress → Resolved.
Other residents see your username, not your real name.