One problem, a dozen emails
A single fault on one estate turns into a mailbox full of messages. Multiply that by every estate you look after.
Our approach
The effort is already there. It's just in the wrong place.
Managing estates means a flood of emails for a handful of problems — and residents who still feel unheard. OurGround doesn't ask you to do more. It moves the same effort to where it actually counts: one map everyone can see.
The problem
Does your day look like this?
Read each one. Reply to each one
Every message has to be read, understood and answered. That's time and effort you can't get back.
You can't reply to everyone
Emailing the whole estate advertises the fault and floods inboxes — so most people hear nothing at all.
Residents feel overcharged
Grass cut, bins emptied, weeds cleared — the work is done, but nobody sees it, so it looks like nothing happened.
Reported again and again
The same pothole, the same broken light — reported by one neighbour after another, each expecting a reply.
The effort is in the wrong place
The work gets done. It just isn't visible — so it earns none of the trust it should.
The approach
One map. Everyone sees it.
Point-and-click, driven by residents and the management company together. Everyone can see what's going on — if they want to.
Issues, logged and tracked
Every problem is a pin on a shared map — reported, seen, in progress, resolved. Visible to everyone, with a dated record behind it.
Already reported? One tap
About to report something? It's probably already on the map. OurGround says so, and the resident taps "me too" instead of sending another email.
Residents set the priority
The more people who add "me too", the higher it climbs. Volume tells you what to fix first — set by the people who live there.
The detail, self-served
The residents who want it can see maintenance, schedules, monthly reports, site visits and photos themselves — without asking you.
Zero emails to answer
No inbox to clear. Email still works when you need it, and everything exports for a formal, legally sound reply.
Logged and audited for years
Every action is recorded and kept for as long as you like — solid proof of how an estate has been run.
The effort is already there.
It's just in the wrong place.
OurGround saves you time and money, and improves what residents see — with less engagement from you, not more. It puts your time where it has the most impact.